Overview
If your event requires Exhibitor & Vendor Liability Insurance, ExpoGenie makes it easy to meet those requirements directly within the exhibitor portal.
Depending on your event's requirements, you may either:
Upload an existing Certificate of Insurance (COI), or
Purchase qualifying coverage through ViCoverage (powered by Vertical Insure)
The entire process can be completed online in just a few minutes.
Why Am I Being Asked for Insurance?
Many event organizers, venues, convention centers, and trade shows require exhibitors and vendors to carry liability insurance while participating in an event.
These requirements help protect exhibitors, event organizers, venues, and attendees in the event of certain covered incidents.
If insurance is required for your event, you will be prompted to complete the insurance requirement before finalizing your participation.
Option 1: Upload an Existing Certificate of Insurance (COI)
If you already have liability insurance coverage, you may be able to use your existing policy.
To Upload Your COI
Navigate to the Insurance section within your exhibitor portal.
Select Upload Existing COI.
Upload your Certificate of Insurance document.
Submit the document for validation.
Screenshot Placeholder: Upload Existing COI
Your certificate will be reviewed against the event's insurance requirements.
If additional information is required, you may be contacted by the event organizer.
Option 2: Purchase Coverage Through ViCoverage
If you do not already have qualifying coverage, you may purchase insurance directly through ExpoGenie.
To Purchase Coverage
Navigate to the Insurance section within your exhibitor portal.
Select Purchase Insurance.
Answer a few questions about your business and event participation.
Review your quote.
Complete the purchase process.
Screenshot Placeholder: Purchase Insurance Option
Once your purchase is complete, proof of insurance is automatically generated and associated with your event registration.
No additional paperwork is required.
What Happens After Coverage Is Purchased?
After purchasing coverage:
You will receive a confirmation email from ViCoverage.
Your proof of insurance is automatically generated.
Coverage information becomes available within the ViCoverage customer portal.
Event organizers can verify your insurance status within ExpoGenie.
Accessing Your Policy Documents
Policyholders can access their insurance information through the ViCoverage customer portal.
To Access Your Policy
Visit the customer portal.
Create an account using the same email address used during event registration.
Log in to view your policy information.
From the portal, you can:
View policy details
Access your Certificate of Insurance (COI)
Review coverage information
Contact support
Initiate a claim if needed
Screenshot Placeholder: ViCoverage Customer Portal
Filing a Claim
If you purchased coverage through ViCoverage, you may file a claim through the ViCoverage customer portal.
To begin:
Log in to your customer account.
Locate the applicable policy.
Follow the claim submission instructions provided within the portal.
Please note:
Only policies purchased through ViCoverage can be managed through the ViCoverage portal.
If you provided your own insurance policy, you must work directly with your insurance provider regarding claims.
Frequently Asked Questions
Do I have to purchase insurance through ViCoverage?
No.
If you already have liability insurance that meets the event's requirements, you may upload your Certificate of Insurance instead.
How long does it take to purchase coverage?
Most exhibitors can complete the quote and purchase process in just a few minutes.
Will I receive proof of insurance immediately?
Yes.
Once coverage is successfully purchased, proof of insurance is generated automatically.
Can I use my own insurance provider?
Yes.
You may upload an existing Certificate of Insurance if it satisfies the event's requirements.
Where can I view my insurance documents?
Policyholders can access policy information and certificates through the ViCoverage customer portal.
Who do I contact with questions about my policy?
Questions regarding policy coverage, claims, eligibility, or insurance documents should be directed to ViCoverage.
Need Help?
Questions About Event Requirements
Contact the event organizer or ExpoGenie support team.
Questions About Coverage or Claims
Please contact ViCoverage directly for assistance with:
Policy questions
Coverage questions
Claims
Certificates of Insurance
Customer portal access
ViCoverage Support:
support@vicoverage.com
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